FAQs

Our lashes are designed to fit most sizes, even the smallest. If, however, you have difficulty applying the lashes, you can trim the tips to better suit your eyes

Our magnetic lashes last an average of more than 10 hours a day

If they are properly maintained, our magnetic lashes can be reused for up to 12 months

The chemicals in the makeup remover will corrode the magnetic pieces, reduce the magnetism, and affect the service life of the soft magnetic eyelashes. For simple cleaning, you can wipe it directly with water

The cleaning steps are as follows:

1. Separate the pair of eyelashes

2. Use cotton wet with water to gently wipe the eyelashes

3. Place the upper and lower eyelashes separately and let them dry

4. After the eyelashes are dry, the upper and lower eyelashes are sucked together. Place eyelashes in the eyelash box according to the marks on the left and right sides of the box

Our magnetic eyelashes are water-resistant. However, it is advised to remove them before swimming or going to the shower

Order Processing

Orders are typically processed and shipped within 1-3 business days.

You will receive an order confirmation when your order has been placed. Please verify:

order details, customer information, shipping address

If there is an issue, please contact our customer support at info@mirageglow.com

Shipping

You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number.

Please double-check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.

Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to info@mirageglow.com

As part of our ongoing sustainability efforts, all our orders are shipped from the location where they are manufactured.

Please check that our emails are not in your spam/junk folder. If you think you've entered the wrong address, please email us at info@mirageglow.com and we'll update your details

Once your order is shipped, you will receive a confirmation email (or text) that contains your tracking number.

If you did not receive your confirmation email (or text) within 5 business days after placing your order, please send our customer support a message at info@mirageglow.com and we'll sort this out.

At Mirage Glow, we use secure, third-party payment gateways to process your payments. We do not retain your credit card information during or after the transaction.

We accept payments by Visa, Mastercard, American Express & Apple Pay

If you want to change or cancel your order, please get in touch with us as soon as you can after ordering.

We can typically process changes and cancellations within 2 hours of you placing your order, if your package isn't in transit yet.

For details, please email us at info@mirageglow.com

Not satisfied?

We offer our customers a 30-Day Money-Back. Please contact our customer support at info@mirageglow.com

Return costs for unwanted items are non-refundable at this time.

If you have received your item and there is a problem with defect/package, please contact our customer support.

info@mirageglow.com